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Advanced encryption protocols and strict internal access controls keep your information private. Every transaction, like putting money into $ or changing your account information, follows certified standards and meets all of Canada's requirements. We only collect personal information to verify your identity, allow you to withdraw funds, and promote responsible play. We never share unique device identifiers, transactional logs, or communication records with people who aren't allowed to see them. Automated systems look at behaviour on a regular basis to find strange access patterns or fraud. Only secure communication channels can be used to handle support requests and account management. Contact information, financial information, and activity history are kept in separate, encrypted areas and are checked on a regular basis. There are clear rules about how long data can be kept. Personal records are deleted when legal and operational obligations end. You can find information about stored data or requests for removal in your account settings. To make your protection even better, we suggest that you check your listing preferences and security options on a regular basis. When you make an account, you agree to talk directly with the service on Canada territory in accordance with local laws. If you have questions about your rights or want to limit how your data is used, please get in touch with the compliance team for quick help.
When Canadian users sign up for an account, we collect certain personal and technical information to make sure they can always access the account and follow Canada rules.
The table below shows the main types of records that are made when you create an account, make a payment, or use the platform.
| Examples of Categories | Goal |
|---|---|
| Identifying Yourself | Full name, date of birth, national ID or passport number, and home address Age verification, account validation, and following the law |
| How to Get in Touch | Email and phone number Alerts, help with customers, and getting back into your account |
| Money Matters | Account numbers, card numbers, and eWallet IDs Handling deposits to $, withdrawals, and checks for fraud |
| Type of technical data | device, operating system, IP address, and browser version Service improvement, security monitoring, and problem solving |
| Records of Use | Login timestamps, game preferences, balance in $ personalisation, session tracking, and settling disputes |
When payment methods are used, sensitive numbers are sent over encrypted channels and are never stored in plain text. Session and device data help find strange behaviour and keep players' things safe. Users should keep their contact information up to date and use strong, unique passwords to protect their accounts even more. You should only send verification documents through secure parts of the user dashboard. Regular checks make sure that all the information that has been gathered is still needed. Records that are no longer needed or are out of date are deleted according to the retention schedule set by Canada law. If you need help with stored data, please email customer support from the email address associated with your account.
All personal information is kept on servers in safe data centres that are watched over all the time. AES-256 standards are used to encrypt customer records when they are sent and when they are stored. Only authorised personnel can get in, and they get regular security training to make sure that no one else can get in. To get into storage facilities, you need both multi-factor authentication and security clearance. Encryption keys are kept in separate places that application servers can't get to. We regularly check all server logs, database backups, and sensitive files. If we see anything suspicious, we look into it right away. When a session ends or an account is closed, any data that isn't needed is either anonymised or securely deleted in accordance with Canada law. To lower outside risks, firewalls, intrusion detection systems, and DDoS prevention tools are always being updated. Customers can see their information and change their account details through their user profiles. Please send in a support ticket if you want to permanently delete or export your personal information.
To stop fraud and identity theft, all transactions, such as adding or taking away $, must go through strict verification processes.
Setting your data preferences makes sure that only the information you need is shared. Users can change and review all settings related to controlling and using their personal data by following these steps:
It is a good idea to check these controls regularly to make sure they fit your changing needs for managing data. If you need help, customer support is there to help you through any changes you need to make.
Canadian account holders directly benefit from strong encryption protocols used during registration, authentication, and every transaction session. TLS 1.3 with perfect forward secrecy processes information like identity verification details, payment credentials for deposits to $ or withdrawals, and contact information. This means that even if historical data is intercepted, it can't be decrypted by anyone who isn't authorised. All sensitive customer data stored in databases, such as hashed passwords, payment identifiers, and balance in $, is protected at rest with AES-256 bit encryption keys that are rotated on a regular basis to meet Canada compliance requirements. Certificate pinning and endpoint validation make transmission layers less vulnerable to man-in-the-middle attacks. Players should only use the platform on browsers that are up to date and support secure protocols. Public Wi-Fi and internet cafes are examples of shared access points that make it easier for hackers to get into your account. Always log out after each session and don't let your device save your credentials automatically. Local law requires that any detected breach or anomaly in data handling be reported to regulatory authorities. Users are also notified quickly to lower risks. To make sessions even safer, the system automatically enforces session timeouts, discourages password reuse, and lets all Canadian customers choose to use multi-factor authentication.
These layers of encryption, along with good password management and device hygiene, make sure that unauthorised people can't get to your personal information or balances in $.
This part explains the exact situations in which user information can be shared with outside groups. Strict rules are in place to make sure that any transfer of personal records is clear, fair, and in line with local laws.
Third-party partners take care of important tasks like payment processing, fraud checks, and technical support. For example, when you make a withdrawal or deposit in $, you have to give banks and payment processing companies information about the transaction.
Upon receipt of a lawful request, data may be presented to government bodies or regulators within Canada. This often relates to taxation, anti-money laundering checks, or resolving disputes.
In scenarios involving mergers, asset transfers, or acquisitions, users’ account details may be evaluated as part of due diligence, always conforming to legal obligations.
All external entities engaged are required to follow strict contractual obligations ensuring the confidentiality and security of submitted material.
Players can review the list of operational partners responsible for handling specific services inside their account dashboard and adjust consents where available.
Users concerned about potential disclosure scenarios are encouraged to contact support to better understand exactly how their personal records might be used in relation to $ payment workflows or identification processes.
Every Canadian player can still look at all of the personal records linked to their account. You can ask for a full list of all the data you have stored by using the support channel or the special contact form in the account section. Once we confirm that you own the account, we will send you a copy of the information within a reasonable amount of time, as required by local laws. If you see mistakes or old information, ask for a correction. Consistent information makes it easy to deposit money into $ and makes sure your withdrawals go to the right place. To make any changes, you may need to provide supporting documentation, in line with verification standards. Account holders wishing to have their personal data erased from the system entirely must initiate a data deletion request. This action will result in the removal of all personally identifiable records except any retention explicitly required by Canada legislation, such as payment transaction logs for $ withdrawals and legal compliance. All removal requests are handled confidentially, and confirmation is sent following successful deletion. For further control, use the account dashboard to update communication preferences or restrict promotional contacts without affecting core transactional messages like balance changes or successful deposits in $.
Canadian players seeking assistance with data protection or confidentiality issues can directly approach the dedicated support team via several secure channels. Accessible help is provided around the clock through live chat or email, ensuring no query regarding account information or sensitive transactions–including how to deposit to $ or manage withdrawal processes–is left unaddressed.
Initiating communication is streamlined through the on-site messaging widget or by writing to the official support address listed on the contact page. For issues pertaining to account access, suspicious activity, or modifications to stored details, users are required to submit verification details to confirm identity, maintaining a robust shield against data breaches.
When reaching out, specify the nature of the concern–such as suspected unauthorized access, settings adjustments, or questions about payment security in relation to your balance in $. To speed up the process, attach any relevant documents, such as screenshots, ID, and transaction references. Don't give out passwords or private codes; real representatives will never ask for them. We handle all reports according to Canada law and our own security rules. Users can ask for confirmation once an issue has been fixed. The team also welcomes suggestions from account holders on how to improve digital security and make sure that all registered users can get in touch with them quickly.
Bonus
for first deposit
1000CAD + 250 FS
